Mineral Area Psychiatric Services, LLC Patient Communications & SMS Privacy Policy

Effective Date: October 12, 2026

Overview

This Patient Communications & SMS Privacy Policy describes how Mineral Area Psych ("we," "us," or "our") handles information collected through phone calls, email, and SMS/text messages sent or received using Echo Health Solutions' practice management platform.

This policy applies specifically to information collected in connection with these phone, email, and text messaging communications.

Information We Collect

When you communicate with us by phone, email, or text message, we may collect:

• Your name, mobile and other phone numbers, and email address

• The content of text messages and emails you send and receive

• Call records, including call date, time, and duration, and voicemails

• Message delivery and read status

• Your communication preferences, including opt-in and opt-out choices

How We Use Your Information

We use the information collected through these communications only to:

• Schedule, confirm, and remind you of appointments

• Respond to your questions

• Send care-related notifications that you or your provider have authorized

• Keep records as required by applicable law

No Sale or Sharing of Mobile Information

Your mobile information, including your SMS opt-in and consent status, will not be sold, rented, or otherwise shared or transferred to any third party for promotional or marketing purposes. This restriction applies to every method of transfer, including sharing between affiliates or other businesses. Your SMS opt-in and consent data will not be shared with any third party for purposes unrelated to providing the messaging service.

We may share your information, including your SMS opt-in or consent status, with service providers that help us deliver calls, emails, and text messages, including but not limited to platform providers, telecommunications and phone companies, email service providers, and other vendors who assist us in delivering these communications. These providers may use the information only to provide these services to us.

Health Information

Any protected health information included in these communications is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and our Notice of Privacy Practices.

Opting Out

Text messages: You may opt out at any time by replying STOP to any message. After opting out, you will not receive further text messages from us unless you opt in again. Reply HELP for assistance.

Email and phone: You may ask us to stop contacting you by email or phone, or change how we contact you, by calling our office or using the contact information below.

Message and data rates may apply. Message frequency varies based on your appointments.

Data Protection

We use reasonable administrative, technical, and organizational safeguards, including encryption, designed to protect your information.

Contact Us

If you have questions about this policy, please contact us at office@mineralareapsych.com or (573) 664-1047.